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Shipping Policy

Shipping policy

Rooted Order Status

Registered Customers

Register with rooted.com and you can track your package with UPS or US Postal Service for most orders. 

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ROOTED Shipping

Please allow 1-3 business days for processing before items will ship when placed using the standard shipping option. For expedited shipping, please allow 1 business day for processing. 

Shipping Method

Shipping Charge

Order By

Estimated Delivery

Standard*

$7.95

12:00 noon EST

3 to 5 business days after shipping. Please allow 1-3 business days for processing.

Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out. Shipping is the charge for rooted.com internet order processing, item selection, packaging, transport, and handling. 

We do offer Free Shipping on orders that are over $75 within the continental United States.

* Shipping charges and times may vary by-merchandise. Standard Shipping within the continental United States is $7.95. Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out.

Carrier Contact Numbers:

  • USPS: 1-800-275-8777
  • International USPS: 1-800-222-1811
  • UPS: 1-800-742-5877

ROOTED is NOT responsible for:

  • Delays with US Postal Service or UPS shipping
  • Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links: 

Shipping FAQ

US Postal Service Guarantees

  • We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

UPS Guarantees

  • We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for UPS guarantees.  If the item is not delivered in time, please contact UPS (1-888-742-5877). We will NOT refund additional shipping charges if UPS fails to meet their guaranteed shipping times. 

Wrong Address Disclaimer

  • It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
  • If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
  • All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.