All merchandise must be returned within 30 days of order date. Any merchandise returned outside of the 30 day return period will not be accepted.
Returned items must be unused and in the same condition as received. Items must show no sign of wear, be unwashed and free from deodorant, makeup, smoke, or stains. Items that appear to have stains, makeup, or worn will NOT be accepted. These items will be returned to you at your expense.
If merchandise is defective or if there is an error in your order you must contact firstname.lastname@example.org within 3 days of delivery/order date.
We are not responsible for merchandise damaged after the item has been worn or washed.
Follow these instructions for online returns:
Check return policy to make sure merchandise is in return quality.
Print out our Return Form and fill out to include with your return. You can also email the form to email@example.com.
The Rooted Shoppe does not pay for return shipping. Return shipping is the responsibility of the customer.
Send your returned package to our store at: 104 East High St. Hicksville, Ohio 43526
Once your return is received and meets the above requirements, your request will be processed and a IN STORE credit will be emailed.
The Rooted Shoppe does not do online exchanges. If you live near our store, please bring in your order to complete an in store exchange for store credit, exchange in product, or a gift card.
For online orders - we process returns for in store credit where you will then be able to repurchase you item for a correct size.
NON RETURNABLE ITEMS
RETURN SHIPPING ADDRESS
Mail returns to:
104 East HIgh St. Hicksville, Ohio 43526
The Rooted Shoppe is not responsible for returned items lost in the mail.
We carry many different brands at our boutique. This a generalized sizing chart for our products. Use this chart as a reference. Please also read descriptions of products to receive any specific details that we may share! Feel free to contact us @therootedshoppe on social media or firstname.lastname@example.org via email and we will happily help with any specific items you may be interested in!
Rooted Order Status
Register with rooted.com and you can track your package with UPS or US Postal Service for most orders.
Please allow 1-3 business days for processing before items will ship when placed using the standard shipping option. For expedited shipping, please allow 1 business day for processing.
12:00 noon EST
3 to 5 business days after shipping. Please allow 1-3 business days for processing.
Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out. Shipping is the charge for rooted.com internet order processing, item selection, packaging, transport, and handling.
We do offer Free Shipping on orders that are over $75 within the continental United States.
* Shipping charges and times may vary by-merchandise. Standard Shipping within the continental United States is $8.95. Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out.
Carrier Contact Numbers:
International USPS: 1-800-222-1811
ROOTED is NOT responsible for:
Delays with US Postal Service or UPS shipping
Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for UPS guarantees. If the item is not delivered in time, please contact UPS (1-888-742-5877). We will NOT refund additional shipping charges if UPS fails to meet their guaranteed shipping times.
Wrong Address Disclaimer
It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.